Is customer support your field of expertise? Does the conception of processes and measures for quality assurance count among your strengths? Do you have a keen interest in financial markets, speak English and German, and ideally another European language as well? Then you have come to the right place!

Your Tasks

  • Contact person of our users and prospective customers via phone, mail and chat (including on-call duty)
  • Further development of the active approaching of users and prospective customers
  • Performing and documenting structured customer processes (e.g., trader interview, legitimization, inbound and outbound conversations)
  • Support of data quality and risk management tasks
  • Participation in projects and growth initiatives
  • Representing wikifolio.com at trade shows and events (optional)

 

What You Bring Along

  • Top customer and service orientation as well as a love for communicating with people
  • Advanced knowledge of securities and a high interest in developing it further
  • Experience in customer service
  • Experienced handling of standard software (spreadsheets, texts) and customer service software
  • Very good language skills in German and English
  • Results-oriented and independent work in a team with high quality standards

 

How You Can Score Extra Points

  • Financial market experience/interest (investment, trading)
  • Other European languages in addition to German and English

 

What You Can Expect

You can expect an exciting field of activity in a young, dynamic and very collegial team. You have the opportunity to take on an exciting role with a high learning curve and great freedom in implementing your own ideas. In addition, you benefit from a team spirit that goes well beyond work (social events). Due to the dynamic company and business structure, the function will be very varied in the long term, combined with exciting options for competence and career development.

We offer you a competitive salary based on your qualification and experience.

 



Your Application

We are looking forward to receiving your application in English via email to jobs@wikifolio.comTo ensure the safe and responsible use of personal data is of great importance to us. Get to know how we process the data of our applicants.

Apply now