What should I do if I encounter problems with trading in my wikifolio?
In the case of problems with trading on wikifolio.com, please contact our customer service team per email or by phone using our service hotline.
You can reach us between Monday and Friday from 8 a.m. to 6 p.m. (UTC+01:00) at
DE: +49 (0) 211 247 907 70
AT: +43 (0) 720 303 812 70
CH: +41 (0) 435 080 689
Telephone trading for investable wikifolios
Traders of investable wikifolios have, in exceptional cases, such as in the case of a technical failure, access to emergency telephone trading. For normal trading or trading in non-investable wikifolios, no telephone trading option exists.
As soon as the phone trading is enabled, concerned traders will be informed via social media such as Facebook and Twitter or by e-mail.
Should you have an investible wikifolio but have received no telephone trading password or have lost it, please contact our customer service team.