Problems with the user account
Changing the password or requesting a new password
wikifolio.com users can find the “Change password” option in their account under “Settings”. After entering the current password, a new one can be entered. In the event that the current password has gotten lost, a new password can be requested in the login section on wikifolio.com under the option “Forgot password” by entering the email address and the corresponding display name. A new password will be sent to the specified email address. If you don’t receive the email with the new password within 30 minutes, please contact us via e-mail to firstname.lastname@example.org.
The email for the activation of my account does not arrive
Should the email message for activating the wikifolio.com account not arrive, please check the spam folder of your email program. If the activation email cannot be found there either, send an email to email@example.com using the email address with which you registered on wikifolio.com. The activation is handled by an employee of wikifolio.com in this case.
How can I deactivate my registration at wikifolio.com?
If you want to terminate your account at wikifolio.com, please send an email to firstname.lastname@example.org, ideally using the email address with which you registered on wikifolio.com. A wikifolio.com employee will take care of the deactivation of your account.
How do I report inappropriate contents?
Should a trader publish comments that violate decency and morality in his wikifolio, please use the function “Report suspicious content” below the wikifolio or send an email to email@example.com. A wikifolio.com employee will get in touch with the concerned trader.
How can I contact wikifolio.com?
You can reach us from Monday to Friday from 8 a.m. to 6 p.m. by email at firstname.lastname@example.org or by phone at +49 (0) 211 247 907 70 from Germany, +43 (0) 720 303 812 70 from Austria, +41 (0) 435 080 689 from Switzerland or +49 (0) 211 731 490 60 from any other country.
More information is also available in the section Contact.